We heartily invite you to take part in the second edition of the conference devoted to the latest concepts and systems designed for maintaining service support.
The aim of the event is to present the leading solutions that are helpful for unifying and simplifying the management of IT environment.
PROPOSED SUBJECT MATTER:
- Managing incidents
- Managing problems
- Managing changes
- Managing configuration
- Managing service’s level
- Evidence and control of resources
- Outsourcing IT
- Service Desk and Help Desk solutions
- Technologies for Call Center and Data Center
- Managing knowledge in managing IT services
- How to organize work in support departments in the accordance with law?
- Tools supporting managing services in cloud
The conference is devoted to:
- managers of support and helpdesk departments,
- managers of IT department
- employees of technical support
- customer service managers,
The participants of the conference are guaranteed with: complete conference materials, a coffee-break, the possibility to participate in selected lectures.
The conference is FREE, the only one condition is earlier registration.
http://gigacon.org/IT_Service_Support/2012/rejestracja