Connection between a well-drilled employee with a future technology which is offered by DC System company has a realistic reflection in customer satisfaction from the offered services. The company offers such systems as Masslinn, or nanotechnology,in a process of cleaning using silver and copper molecules. What's more the building can have a protector of a place, who constantly controls the situation in a building.
- We want our employees to be a businees card of company and to understand applied technology. We know, that our employees have to react fast and professionally, as they're in the first line of the contact with the customer. As we build motivational systems for them, we want to increase their awareness in common composing of Premium Service - says Radosław Dąbrowski, Board President DC System.
The company offers its customers access to modern ICT solutions: SAP, Contact Center i ICSS (Internet Customer Self Service).
- Thanks to the advanced IT instruments, we and the customer have fast access to complete knowledge about the contract. We're able to predict a situation and react fast on customers expectation. Customer gets a transparent information about the level of supplied services and the type of accounting. Our copartnership offers systems which enable to submit extra orders, making a fast and effective action, and raport on the service fulfilment for the customer. Those solutions give a possibility of evaluation the level of completed services and they're the platform of information and experience exchange between the Copartnership and the customer. All this happens in one place, on-line, 24 hours per day. The market expects this and in order to meet people's expectations we're doing this - says Radosław Dabrowski, Board President DC System.
Using DC System's services, or others from the same business, is keeping cleanliness at the certain level and relief for the customer.